Next Intake: January 2026
Duration: 6 months
Frequency: once weekly
Target audience: 18+; leaders / managers
Mode of attendance: full time
Mode of delivery: hybrid / blended learning
Fee: 1000 Eur (exc. VAT)
Managing the Organisation Environment, Customer Relations, Culture and Ethics – 11 ECTS
a) Evaluate ways to implement the results from an organisational SWOT analysis
b) Undertake further studies on the key internal and external factors that are important to an organisation
c) Critically apply political and legal strategies within an organisation aimed to better manage changes in the environment
d) Prepare and implement improvements to organisational efficiency and effectiveness in own area of responsibility
e) Proceed to determine the impact of globalisation on different employees, including their perception on authority and the use of time
f) Critically study the different cultural elements according to the individual interaction faced within the workplace
g) Undertake further studies to determine the positive impact of diversity on the workplace
Total contact hours: 55 | Self-study hours: 160 | Assessment hours: 60
Assessment method: written assignment
Entry requirements
A minimum of one of the following:
- A qualification in Leadership and Management or similar at minimum Level 4, as well as an O level standard of English
- Level 4 Certificate of Education, as well as an O level standard of English
- MATSEC Certificate, as well as an O level standard of English
- International applicants are to have an O Level standard of English or equivalent. A proficiency test of the same standard would suffice
This list is the minimum required qualifications and it does note exclude any qualification of a higher level.
misco Business Academy will also consider RPL (Recognition Prior Learning). Any applicant that already has some form of qualifications, at the same level or higher, can apply for RPL and be exempt from certain units (terms and conditions apply).
Address/es of delivery
misco, Fino Buildings, Level 1, Mdina Road, Zone 4, Central Business District, Birkirkara CBD 4010
Zoom & Google Classroom - hybrid delivery with blended learning
Language of instruction
English Language
Hours of total learning
Total contact hours: 600 | Self-study hours: 1790 | Assessment hours: 610
Structure of programme
The course will run through the 12 calendar months of the year, excluding Christmas shutdown, Easter break and Summer break
Teaching, Learning and Assessment Procedures
General pedagogical methods include:
- Lectures
- Self-directed study
- Tasks during lectures
- Group discussions
- Case studies
General assessment methods include:
- Summative methods
- Formative methods
Grading system
Grade A: 100-80
Grade B: 70-79
Grade C: 60-69
Grade D: 50-59
Grade E: 46-50
Grade F: Below 45
Success rates
100%
Fee
1000 Eur (exc. VAT)
A 500 Eur deposit is required upon registration
Payments can be done in instalments
Funding can be applied for using the Get Qualified scheme upon completion of the course
Contact details
Telephone: 22054314
Email: [email protected]
Programme leader: Ilaria Spiteri Axiak